Paul Mounsey originally worked for another retailer at Stansted, but always thought WDF looked more exciting. For the past 18 months, he’s been Customer Service Leader at the UK’s third busiest airport, with ten full-time members of staff reporting to him. He loves the environment and has spotted David Beckham and Barbara Windsor among the celebrities passing through the terminal.

“When I first joined, I was working nights, doing things like cashing up and checking stock. Before long, I became one of the first WDF employees to go through the Leadership Development Programme, which meant I went on some brilliant internal and external courses over a six-month period and was mentored by senior members of the business.

“I got to know myself better as a person and learned how to get the best out of people. As well as team-building and sales skills, they cover interview and reviewing techniques and a whole range of other information that’s essential for being a successful manager.

“I’m now responsible for three shops – motivating and coaching the teams of staff there. It’s target-driven, but everyone gets behind our team goals. It’s a collaborative effort. The pay is definitely competitive, the product discounts are great (particularly at Christmas) and I even get discounted flights and holidays. WDF will also invest in you and give you the opportunity to flourish in your career. I plan to stay with the company and see my next step as becoming a Category Manager. I know they’ll help me achieve this goal.

“The buzz is constant at WDF and Stansted is Europe’s fastest-growing airport. My tips for new starters are to be yourself and look smart. You’ll join a fantastic team, make new friends and will never be bored!”