World Dutyfree - Retail Management

Customer Service Leaders

This is customer service. Pure customer service. We have a separate back of house team, so you don’t need to worry about stacking the shelves or pricing stock. You can concentrate on what you do best – getting to know all of our products and your team. Taking charge of five to fifteen people, you’ll make sure they are excited about our stores to provide an infectiously enthusiastic service; connecting the right people with the right products. There will be plenty of opportunities to fast-track to the next management level – either in retail or other parts of the business.

Category Managers

Your very own product category. Whether it’s fragrances, accessories or fine foods, it’s a big responsibility. And a rewarding one. You’ll make sure we surpass sales targets and send even more customers on their travels with a bag of luxury goods. Dealing with people at all levels, you’ll negotiate with suppliers and coach our Customer Service Leaders to make sure they have the knowledge to train a team of world experts.

Store Managers

You’ll already have retail management experience, but not like this. This is a chance to get involved in day-to-day operations and long-term strategy, which will certainly keep you busy in the fast-changing airport environment. A creative streak and personal touch are as important as strong business acumen, because we want you to look for ways we could further improve our stores so our customers get even more from the experience. It’s such a wide-ranging role which could could see you discussing competitor activity with managers one minute and resolving personnel issues the next.

Replenishment Leaders

Supervising and organising your team, you’ll ensure everything is correctly stored and displayed. You’ll need to be fit. After all, collecting deliveries from the lorries can be heavy-duty work. But it’s your eye for detail that will really set you apart as you spot our best-selling lines and liaise with store managers so that we never run low. With everything looking so tempting, you’ll make our customers’ days. Even if you’re working at night.